Hassle-Free Guarantees

30-day home trial on all gear.

Test our orthopedic beds, leashes, and feeders in your home. If the fit or feel isn't right, returns are simple.

30 Days

Trial window

3 Days

Refund speed

How It Works

Three steps to process a return.

01
02
03

Submit order number

Print prepaid label

Receive refund approval

Log into our portal with your order ID and postal code to start the exchange or refund.

Attach the generated prepaid shipping slip to your original package and drop it off.

Full refunds are credited to your original payment method within three business days of arrival.

Condition Criteria

What we accept for return.

To ensure fair processing, items must meet basic return standards.

Clean fabrics

Undamaged hardware

Original packaging

Textiles, beds, and towels must be unwashed, clean, and free of pet hair.

Leashes, harnesses, and bowls must show no signs of chewing or structural damage.

Items should be packed securely in their original boxes or protective covers.